Privacy Policy

This Privacy Statement covers this website and any other sites that reference this Privacy Statement.

‘QUALITY HEALTH’ means Aetos Health Proprietary Limited and all of its subsidiaries.

Consent

By using this Website, you consent to the collection and use of the information as described here. If we decide to make changes to this Privacy Statement, we will post the changes on this site so that you will always know what information we collect, and how we use it.

From time to time, as may be required by applicable law, we may also seek your explicit consent to process certain data and information collected on this website or volunteered by you.

Information Collected

When you use the website and at other times, the QUALITY HEALTH Division may require you to provide it with personally identifiable information or you may elect to provide the QUALITY HEALTH Division with personally identifiable information. The personally identifiable information you provide may include your name, company name, job title, contact details, certain information about your business, your profession and preferences.

In addition, the QUALITY HEALTH Division web servers may automatically collect website usage information from you when you visit the website. Website usage information informs the QUALITY HEALTH Division about how visitors and subscribers use and navigate the websites, including the number and frequency of users to each web page, their IP address and the length of their stays.

Use of Information Collected

The personal information collected on the website will be used to operate the website and to provide the services or carry out the transactions or actions you have requested. In support of these uses, the QUALITY HEALTH Division may combine the personally identifiable information you have provided to it on the website with other information about you that is available to it, including website usage information and information from other sources. The QUALITY HEALTH Division may use this information to enable it to process, validate and verify requests for products and services and for the purposes for which you specifically provided the information; to improve your experience on the website; to improve and develop new products, features and services; and for other purposes.

With your permission, this information may be used for marketing and promotional purposes. If you advise the QUALITY HEALTH Division’s that the information should not be used as a basis for further contact, the QUALITY HEALTH Division will respect your request.

Personal information collected from you may be stored and processed in South Africa or any other country in which the QUALITY HEALTH Division operates or maintains facilities and may be transferred to third party suppliers to the QUALITY HEALTH Division in order to help the QUALITY HEALTH Division to improve the content of the website, provide you with the products or services requested, to consider and respond to any application for employment made and to help service providers to perform services on its behalf. By using the website, you consent to any such transfer of personal information within the Republic of South Africa, any country where you reside in which the QUALITY HEALTH Division operates or maintains facilities or any other country in which the QUALITY HEALTH Division operates or maintains facilities.

If you use the website to make application for employment with QUALITY HEALTH Division, you acknowledge that:

The QUALITY HEALTH Division will not under any circumstances be liable to you should your application be unsuccessful or should your application not be received;

The technology utilized by the QUALITY HEALTH Division and its third party suppliers is designed to protect personally identifiable information but that the QUALITY HEALTH Division is unable to guarantee that all such personally identifiable information is not capable of being illegally accessed and that accordingly, you assume all risk associated therewith and agree that the QUALITY HEALTH Division shall not under any circumstances be liable to you in respect thereof; and

Should you provide any information, its solely at your risk and any information provided will be kept and stored for such period of time the QUALITY HEALTH Division deems appropriate.

Use of cookies

Cookies may be placed on your computer when you both visit and register on the Site. A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information back from the browser.

Data Retention

The QUALITY HEALTH Division will not retain your personal data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations.

Children’s Privacy

The QUALITY HEALTH Division does not knowingly collect Personal Data from children under the age of 13. If we learn that we have collected Personal Data on a child under the age of 13, we will delete that data from our systems.

Interception of Communication

Subject to the provisions of the Regulation of Interception of Communications Act No. 70 of 2002 you agree to the QUALITY HEALTH Division right to intercept, block, filter, read, delete, disclose and use all communications (including all ‘data messages’ as defined in the Electronic Communications and Transactions Act No. 25 of 2002 (‘ECT Act’)) sent or posted by you to the website, its staff and employees.

The law and its application

The QUALITY HEALTH Division website is hosted, controlled and operated from the Republic of South Africa and therefore, unless the context clearly indicates otherwise, South African law enforced by the South African courts governs the use or inability to use the website, its content, services, products and these terms and conditions.

E-mail Addresses

If you choose to give us your e-mail address, we will communicate with you via e-mail. We do not share your e-mail address with others outside the QUALITY HEALTH Division. You can choose not to receive any more e-mail at any time.

Security

The QUALITY HEALTH Division has reasonable security measures in place to protect against the loss, misuse and interception by third parties of the information under our control, but, to the extent allowed by law, The QUALITY HEALTH Division assumes no liability for any loss or damages you or anyone else may suffer as a result of interception, alteration or misuse of information transmitted over the Internet.

The above wording limits and excludes obligations, liabilities and legal responsibilities of the QUALITY HEALTH Division, and also limits and excludes your rights and remedies and places various risks, liabilities, obligations and legal responsibilities on you.

For more information and/or queries about Aetos Health, visit www.Aetoshealth.co.za or info@aetoshealth.co.za

 

The Terms and Conditions (T&C’s) covers this website and any other sites that reference’s this page.

‘QUALITY HEALTH’ means Aetos Health Proprietary Limited and all of its subsidiaries.

Liability and Disclaimer

The information contained on this site including any links to YouTube or other sites or research articles or précises thereof are given in good faith and the QUALITY HEALTH Division uses all reasonable efforts to ensure that it is accurate. However, the QUALITY HEALTH Division gives no representation or warranty in respect of such information and all such representations and warranties, whether express or implied, are excluded.

No liability is accepted by the QUALITY HEALTH Division for any loss or damage which may arise out of any person relying on or using any information on this Site. The QUALITY HEALTH Division shall not be liable to any person relying on or using any such information for (a) loss of revenue, loss of actual or anticipated salary; loss of actual or anticipated profits whether arising in the normal course of business or otherwise (including, without limitation, loss of profits on contracts); loss of or damage to employment prospects; loss of opportunity; loss of the use of money; loss of anticipated savings; loss of business; loss of goodwill; loss of or damage to reputation; loss of or corruption to data; loss of management or administration time, legal and other professional fees and expenses; or (b) any indirect or consequential loss or damages however caused (including without limitation by reason of misrepresentation, negligence, breach of contract or breach of statutory duty) which arise directly or indirectly from the subject matter of this Site. However, nothing in the above shall limit or exclude the QUALITY HEALTH Division’s liability for fraud or for death or personal injury caused by negligence, or to the extent otherwise not permitted by law.

You agree fully to indemnify us and keep us fully indemnified against all costs, expenses, claims, losses, liabilities or proceedings arising from use or misuse by you of this Site.

We do not guarantee that any employer or client will ask for a candidate’s information, or will interview or hire a candidate, or that any candidates will be available or will meet the needs of any employer or client. We make no representation or warranty as to the final terms and duration of any appointment obtained through this Site. Whilst we take all reasonable endeavors to ensure it is the case, we do not guarantee that any employer or client will keep confidential any candidate information or data provided to them.

If any provision of these terms and conditions is held to be invalid by a court of competent jurisdiction, such invalidly shall not affect the validly of the remaining provisions, which shall remain in full force and effect.

Your use of the Site and downloads from it, and the operation of these terms and conditions, shall be governed in accordance with the laws of the Republic of South Africa. The South African court system shall have exclusive jurisdiction over any dispute arising out of the use of this website.

Termination

We may at our absolute discretion deny you access to this Site (which may include any of the services or information available through it) or any part of it at any time without explanation.

Intellectual Property

All intellectual property on this website, including but not limited to content, trademarks (or any confusingly similar trademarks), trade names, logos, pictures, video, downloads, domain names, patents, design elements, software, source code, meta tags, databases, text, graphics, icons and hyperlinks are the property of or licensed to the QUALITY HEALTH Division and as such, are protected from infringement by domestic and international legislation and treaties. Unless provided otherwise, all rights to intellectual property on this website are expressly reserved.

You shall not amend copy, use, decompile and/or reverse engineer the source code of the website.

You may not use logos, icons or trademarks from the website as hyperlinks or other purposes without the QUALITY HEALTH Division’s prior written consent.

Modification of terms and conditions

The QUALITY HEALTH Division reserves the right to amend the terms and conditions at any time it should see fit. Any changes made and adopted by the QUALITY HEALTH Division, will be made public on this page. The onus is on the user to make continued familiarizations’ with this document.

For more information and/or queries about the QUALITY HEALTH Division, visit www.Aetoshealth.co.za or info@Aetoshealth.co.za

 

Terms & Conditions

 Please read these terms of sale carefully before placing your order and retain a copy of these terms and your order for future reference

Format of the Contract

1.1   These terms of sale apply to all goods supplied by Quality Health Solutions, whose registered office is at Unit 21 Oxford Park 3 Bohemia Street Highveldt Techno Park, Centurion 0157 (the “Supplier”).

1.2   No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds inclusive of transport costs). Once the Supplier does so, there is a binding legal contract between us.

1.3   By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken and you receive your acceptance e-mail. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.

1.4   The contract is subject to your right of cancellation (see below).

1.5   The Supplier may change these terms of sale without notice to you in relation to future sales.

Description and price of the goods

2.1   The description and price of the goods you order will be as shown on the Supplier’s website at the time you place your order.

2.2   The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, Quality Health will inform you as soon as possible and offer you an alternative unit, or credit you for any sum that has been paid by you or debited from your credit card for the goods.

2.3   Every effort is made to ensure that prices shown on the Supplier’s website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14 day period, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

2.4   In addition to the price, you may be required to pay a delivery charge for the goods.

Payment

3.1   Payment for the goods and delivery charges can be made by any method shown on the Supplier’s website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.

3.2   There will be no delivery until cleared funds are received.

3.3   Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.

Delivery

4.1   The goods you order will be delivered to the address you give when you place your order, except that some deliveries are not made outside the South Africa.

4.2   Orders placed before 3.00 pm on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)

4.3   If delivery cannot be made to your address for reasons under the Supplier’s control the Supplier will inform you as soon as possible.

4.4   If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier, the Supplier may:

4.4.1     Store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or

4.4.2     Sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.

4.5   If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.

4.6   Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.

4.7   Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.

4.8   AFTER PICK UP: Please do note once the courier picked up your parcel from us it is out of our hands and we are not reliable for late deliveries. Please phone the courier company if you are worried about the delivery time or day.

4.9   QUALITY HEALTH assumes no liability for orders shipped to incomplete or incorrect shipping addresses supplied by the customer. Any additional fees for such orders will be the responsibility of the customer.

4.10 Parcels will only be dispatched once payment reflects and has cleared in the bank account if paying by EFT or bank deposit.

4.11 QUALITY HEALTH cannot be held liable for missing or damaged parcel in transit, or any delays caused by the couriers or any 3rd party.

Risk/Title

5.1   The goods are at your risk from the time of delivery.

5.2   Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:

5.2.1 the goods, and

5.2.2 all other sums which are or which become due to the Supplier from you on any account.

5.3   The Supplier shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the Supplier.

Title for Business Customers

6.1   If you are a business customer until ownership of the goods has passed to you, you must:

6.1.1     store the goods (at no cost to the Supplier) separately from all your other goods and goods of any third party in such a way that they remain readily identifiable as the Supplier’s property;

6.1.2     Not destroy, deface or obscure any identifying mark or packaging on or relating to the goods; maintain the goods in satisfactory condition and keep them insured on the Supplier’s behalf for their full price against all risks to the reasonable satisfaction of the Supplier. On request you shall produce the policy of insurance to the Supplier; and

6.1.3     hold the proceeds of the insurance referred to in condition 6.1.2 on trust for the Supplier and not mix them with any other money, nor pay the proceeds into an overdrawn bank account.

6.2   If you are a business customer your right to possession of the goods shall terminate immediately if:

6.2.1     you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency; or

6.2.2      you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts.

6.2.3      you encumber or in any way charge any of the goods.

Your right of cancellation

7.1   You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods (see below). This right may only be exercised if the packaging is not opened and the good are returned unused.

7.2   To exercise your right of cancellation, you must give written notice to the Supplier by hand, post or the email / contact us section of our website, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.

7.3   If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned after prior arrangement to the address stated in the Contact Us section of the website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

7.4   Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.  In all cases, as per Distance Selling regulation we will deduct the delivery / carriage costs from the refund amount. You must return the goods to us at your own expense using an insured courier service. There will be a charge of R 200, if you would like us to collect the goods via our own courier instead of sending the items yourself. Such refund will be made after deducting reasonable costs for services rendered such as postage costs, credit card processing charges, and PC assembly costs (in the case of custom built computers).

7.5   Except in the case of faulty or mis-described goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.

7.6   Once you confirm your order as correct a standard cancellation fee will be at the expense of the customer.

7.7   An order cancelled in transit will incur the standard cancellation fee plus additional transit costs at the expense of the customer.

7.8   In the event of an order returned due to non-delivery, the transit costs will be at the expense of the customer.

Warranty

8.1   All goods supplied by the Supplier are warranted free from defects for Return to Base 1 week from the date of invoice. This warranty does not affect your statutory rights as a consumer.

As stated above we provide Return to base warranty which means, Customers are liable for the shipping charges for returning of faulty goods. Shipping charges will not be refunded.

8.2   This warranty does not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier’s instructions, or any alteration or repair carried out without the Supplier’s approval.

8.3   If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing via the Contact Us section of the website within 48 hours of delivery.

8.4   If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier (Quality Health) in writing via the Contact Us section of the website, as soon as possible, but in any event within 3 days of the date you discovered or ought to have discovered the damage, defect or complaint. Failure to do so will mean that the said defect occurred at the time when it is actually reported to us.

8.5   All goods supplied by Quality Health Solutions come with no direct Warranty from Quality Health. Warranty on the quality of goods comes directly from the supplier. This warranty is provided by the manufacturer and not by Quality Health Solutions. Like all online suppliers Quality Health Solutions will not entertain any warranty issues regarding the ingredients and manufacturing process. These issues must be dealt with directly with the manufacturer and the manufacturer’s decision will be final in all cases.

8.6   All Promotional items (free goods) do not carry any Warranty. Quality Health will not be held liable for any faults on these items, as they are provided as-is from the respective manufacturer.

Limitation of Liability

9.1   Subject to 9.2 below, if you are a consumer the Supplier shall not be liable to you for any loss or damage in circumstances where:

9.1.1      There is no breach of a legal duty owed to you by the Supplier or by its employees or agents;

9.1.2      Such loss or damage is not a reasonably foreseeable result of any such breach;

9.1.3      Any increase in loss or damage resulting from breach by you of any term of this contract.

9.2   Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier’s negligence or fraudulent misrepresentation.

9.3   If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.

Data Protection

10.1 The Supplier will take all reasonable precautions to keep the details of your order and payment secure and unless the Supplier is negligent, the Supplier will not be liable for unauthorized access to information supplied by you.

Images

11.1 Product images are for illustrative purposes only and may differ from the actual product.

Promotions

12.1 Promotional items are valid during specific promotional times, Promotional items will not be provided prior to their respected start dates. ALL promotions are valid while stocks last, should stock deplete during the promotional time, Quality Health regretfully will not be able to further fulfill promo give-aways. Quality Health cannot be held liable once stock has run out of promotional give-aways.

12.2 Quality Health reserves the right to amend or cancel the terms any Promotion at any time without prior notice.

12.3 Quality Health IS NOT BOUND BY, AND WILL BE UNDER NO LIABILITY FOR ANY STATEMENT BY ANY CONFLICT WITH ANY PROMOTIONS TERMS AND CONDITIONS INCLUDING, BUT NOT LIMITED TO, STATEMENTS REGARDING AMD UNIQUE ID, KEY CODE AVAILABILITY AND/OR THAT MORE AMD UNIQUE IDS, KEY CODES WILL BE AVAILABLE OR DISTRIBUTED TO Customers.

12.4 Quality Health is not responsible for lost, late, incomplete, invalid, altered, unintelligible or misdirected registration forms or submissions, which will be void. Quality Health is not responsible or liable for any technical, hardware, software, server, website, or other failures or damage of any kind to the extent that a Participant is prevented from participating in the Promotion.

12.5 Quality Health is not responsible for invalid, incorrect, or unreachable email addresses provided by a User.

 

What are the delivery charges for orders from the online shop?

Charges are based upon the preferential rates negotiated with the Courier Guy and will vary depending upon the weight and volume of the goods being shipped and the delivery destination.

Which Payment methods are accepted in the Online Shop?

The following payment methods are accepted: Debit / Cheque cards and Credit cards, EFT and Bitcoin

How long will delivery take?

Depending upon the delivery option chosen, delivery will be within the service levels described per the delivery option e.g. Local overnight flyer, where the order is received before 10 am, delivery will be the next day. Where an order is placed on weekends and public holidays the delivery process will begin on the first working day thereafter. Whilst we strive to keep stock levels 100% accurate it may occur that an item is out of stock. In such instances we will take an additional two working days to obtain stock or we will refund you the undelivered item.

How secure is shopping in the online Shop? Is my data protected?

Every effort has been taken to use service providers with good track records of security and integrity. As a company we actively comply to all legislation including the POPI act. No confidential data will be willingly shared with any third party.

What exactly happens after ordering?

After your first order you will receive a website registration confirmation email. Thereafter an invoice will follow for record purposes. On shipping a further email confirming your order will be received.

Do I receive an invoice for my order?

Yes an invoice will be sent to the email address you provided on registration.